Puppy Reservation, Payment & Shipping Information

Puppy Reservation Policy

Why We Require a Reservation Fee

A puppy reservation fee ensures that:

• Your chosen puppy is secured exclusively for you

• The puppy is removed from public availability

• We can continue providing high-quality care until your puppy goes home

Once a puppy is reserved, we stop accepting inquiries for that puppy. This is why the reservation fee is necessary and non-refundable.

Reservation Fee Details

• Reservation fee amount: $400

• The reservation fee is non-refundable

• The reservation fee is applied toward the total purchase price

• Puppies are reserved on a first-come, first-served basis

Your puppy is considered officially reserved only after the $400 fee is received and confirmed.

What Does “Non-Refundable” Mean?

The $400 reservation fee is non-refundable under any circumstances, including:

• Change of mind

• Personal or family situations

• Delays beyond our control

• Travel or shipping issues

This policy allows us to plan responsibly for each puppy and ensures fairness to all families interested in adopting.

How to Reserve a Puppy

1. Choose an available puppy from our website or by contacting us

2. Confirm availability with us directly

3. Submit the $400 reservation fee

4. Receive confirmation that your puppy is officially reserved

Once reserved, we will provide ongoing communication and updates.

After You Reserve Your Puppy

After your reservation is complete, you can expect:

• Regular photo and video updates

• Growth and development updates

• Information about your puppy’s care, feeding, and training

• Confirmation of pickup or shipping timeline

We are always happy to answer questions and keep you informed while you wait for your puppy to come home.

Payment Policy

Full Payment Requirement

For the safety and proper planning of each puppy’s transition, full payment must be completed before shipping or pickup.

This includes:

• Remaining puppy balance

• Shipping fee (if applicable)

No puppy will be shipped or released until all payments are paid in full.

Payment Breakdown

• $400 non-refundable reservation fee

• Remaining balance due before shipping or pickup

• Shipping fee: $150 (if shipping is required)

The reservation fee is deducted from the total price of the puppy.

Payment Timing

• Reservation fee is due immediately to hold a puppy

• Remaining balance must be paid before the scheduled shipping date

• Delays in payment may delay shipping or pickup

Puppy Shipping Policy

We offer shipping options to help families who are unable to pick up their puppy in person. Our shipping process is designed to prioritize the puppy’s health, comfort, and safety.

Shipping Fee

• Shipping fee: $150

• Shipping fee is separate from the puppy’s purchase price

• Shipping fee must be paid in full before shipping

What Shipping Includes

Our shipping service includes:

• Safe and approved travel arrangements

• Proper care during transit

• Coordination with trusted pet transport services

• Scheduling based on puppy readiness and safety

We do not rush shipping. Puppies are shipped only when they are old enough, healthy, and cleared for travel.

Shipping Requirements

Before shipping can take place:

• Full puppy payment must be completed

• Shipping fee must be paid

• Puppy must be vet-checked and approved for travel

• Weather and travel conditions must be safe

If conditions are not suitable, shipping may be delayed for the puppy’s well-being.

Shipping Safety First

Your puppy’s safety is our top priority. We reserve the right to:

• Delay shipping due to extreme weather

• Adjust travel dates if necessary

• Recommend alternative arrangements if needed

These decisions are always made with your puppy’s best interest in mind.

Local Pickup Option

Local pickup may be available for families who prefer to pick up their puppy in person.

Local Pickup Details

• Pickup is by appointment only

• Pickup date must be scheduled in advance

• Full payment must be completed before pickup

Please contact us to discuss pickup availability and scheduling.

Important Policies & Disclaimers

To ensure transparency, please note the following:

• Reservation fees are non-refundable

• Shipping fees are non-refundable once arrangements are made

• Full payment is required before shipping or pickup

• We do not ship puppies without full payment

• We reserve the right to refuse sale if we believe placement is not in the puppy’s best interest

Why Our Policies Matter

Our policies help us:

• Provide consistent, high-quality care

• Prevent last-minute cancellations

• Ensure fair treatment for all families

• Protect the health and well-being of our puppies

These policies allow us to focus on what matters most: raising happy, healthy puppies and matching them with loving homes.

Communication & Support

We believe communication is key. From reservation to delivery, we are here to support you.

You can expect:

• Clear answers to your questions

• Honest timelines

• Updates throughout the process

If you ever have questions about reservations, payments, or shipping, please contact us directly.

Final Thoughts

Bringing home a puppy is an exciting and joyful experience. At My Aussie Puppy Home, we work hard to make sure every puppy is placed responsibly and every family feels confident and prepared.

By reserving a puppy, you acknowledge and agree to our:

• Reservation policy

• Payment terms

• Shipping guidelines

We appreciate your trust in My Aussie Puppy Home and look forward to helping you welcome your new puppy into your family.